Poly-B pipe leaking or burst right now? Shut the water off, then call us.
If you've got water where it shouldn't be, take a breath — this is fixable. Follow the shutdown steps below to stop the damage, then call (403) 555-0100. We handle Poly-B emergencies across Calgary and we'll get to you as fast as we can, often the same day.
Do this right now, before anything else
A few minutes of the right steps can turn a messy leak into a manageable one. Work through these in order.
- Find and shut off your home's main water valve. It's usually located where the water line enters your house — often in the basement or a utility room, near the water meter. Turning this off stops water from feeding the leak anywhere in the house.
- If water is anywhere near an electrical panel, outlets, or plugged-in appliances, stay well back and don't touch anything in that area. Water and electricity are a genuinely dangerous combination — call an electrician or your utility provider if you're unsure, and let us know when we arrive.
- Shut off the water heater if it's in the affected area or if the leak is feeding it. This protects the tank and avoids adding more heated water to the problem.
- Move valuables and furniture away from the water if it's safe to do so. Books, electronics, and rugs soak up water fast — a couple of minutes here can save a lot of damage.
- Call us for emergency repair. Once the water's off and the area is safe, (403) 555-0100 gets a plumber working on next steps with you.
What actually happens when you call for an emergency Poly-B leak
An emergency call isn't the same as a full repipe — and we want you to know that up front so there are no surprises. When we arrive, the first goal is to stop the damage: that usually means isolating or capping the failed section of pipe so we can get your water back on for the rest of the house without the leak continuing. From there, we'll walk the accessible piping with you, explain what we're seeing, and put together a proper quote for repair or replacement.
A full or partial repipe is a bigger job — it takes planning, access to walls and ceilings, and usually more than a few hours — so it typically isn't something we can complete the same day as the emergency call. What you get same-day is a stable, safe home with water restored, and a clear plan for what comes next.
- Fast isolation of the failed section — so the rest of your plumbing keeps working while we sort out the fix.
- Honest, no-pressure assessment — you'll know what's actually needed before you commit to anything.
- A written quote for full or partial replacement — so you can plan the bigger job on your terms, not in a panic.
One leak is rarely the whole story
Here's something most Calgary homeowners don't realize until it happens to them: Poly-B pipe fails because the material itself becomes brittle with age, exposure to chlorinated water, and temperature swings — not because one fitting happened to be unlucky. If one section has failed, the rest of the system installed around the same time has been aging under the same conditions. That's why an emergency stop-gap repair today often turns into a conversation about full replacement down the road.
It's worth learning what else to look for so you're not caught off guard again — see our guide to Poly-B warning signs for what tends to show up before a bigger failure, and our replacement cost guide when you're ready to plan the full picture and budget for getting it done properly.
Frequently asked questions
What's the very first thing I should do if I see water?
Shut off your home's main water valve right away — that stops the flow at the source. It's usually found where the water line enters your house, often in the basement or utility room near the water meter. Once the water is off, call us so we can get someone headed your way.
Is a burst Poly-B pipe an emergency insurance claim?
Usually the water damage itself is claimable, but coverage for the pipe and the pre-existing condition of Poly-B piping varies a lot by policy and insurer. Take photos before you clean up, and call your insurer early. We've got more detail on how Poly-B affects Alberta home insurance on our insurance page.
Will one leak mean I need to replace all my pipes?
Not necessarily right away, but it's a strong signal. Poly-B tends to fail because the material itself is aging and getting brittle throughout the whole house, not just at one spot, so most homeowners who've had one leak end up planning a full replacement within the next while rather than waiting for the next fitting to let go.
How fast can you get someone out?
We prioritize active leaks and burst pipes and get to you as fast as we can — often the same day. Call as soon as you notice water so we can start working out timing, and follow the shutdown steps in the meantime to limit the damage.
Will you fully replace my Poly-B piping the same day?
Usually not. An emergency call is about stopping the damage — isolating or capping the failed section and getting water restored to the rest of the house. A full or partial repipe is a bigger job that we'll quote properly once things are stable, so it's done right instead of rushed.
Water on the floor? Don't wait on it.
Shut off your main valve, then call us — we'll get to you as fast as we can and walk you through the rest.
📞 Call (403) 555-0100 Now